USE OF SITE
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Chile Monster and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Chile Monster believes that customer conduct violates applicable law or is harmful to the interests of Chile Monster and its subsidiaries.
Customers ordering perishables agree that by selecting either ground service, home delivery, or 3 day Express is their own risk of the product not arriving in good order/perished. Chile Monster guarantees 2 day air or overnight delivery on perishable shipping ONLY.
SHIPPING & DELIVERY
At this time, Chile Monster ships merchandise to locations within the United States, including Alaska, Hawaii. To order outside of those aready, email us at [email protected] and we can manually handle your order.The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
We ship all products we directly carry on Mondays, Tuesdays, and sometimes Wednesdays of each week (additional days during the Holiday Season, and close out orders on Monday evenings. If your order is received by us Tuesday or later, your order will go in for the following week's orders. Please pay attention to the tracking information sent once your order has shipped and be there for the arrival of your package to get it immediately refrigerated. Chile Monster is not responsible for shipments left outside on porches in hot temperatures.
*Ristras, candles, some cookbooks, and items from some of our boutique products ship directly from the manufacturer and will not fall under the guidelines of Monday/Tuesday shipping. Ristras can take longer to ship due to the "treating" and drying process. Email us with any questions you have.
All items are final sale. You may not return any items including perishable items. There are absolutely no refunds for chile peppers not deemed hot enough, or mild enough for the customer. Chile Monster always ships the exact varietal ordered by the customer. The customer understands the environment and Mother Nature control the "heat level" of the varietal, and each year there are variables to the crop. If you receive a damaged or defective product, you must contact us within 1 week of receipt with pictures of all packaging and the product as well as a description of the problem for a possible replacement.
Email us if you have questions: [email protected]