FAQ

What and who is Chile Monster?
Chile Monster is a shipper of New Mexican Goods.  We launched in 2010. We are a small business that operates out of Albuquerque, NM.  

Is Chile Monster a bricks and mortar store?
No, we are online only.

Is Chile Monster a restaurant?
No, we are a shipper of New Mexican GOODNESS, but we do ship prepared foods from Frontier Restaurant & Garcia’s Kitchen.

Where is your chile from?
We ship chile from the Mesilla Valley of New Mexico.

What makes your chile better than other chile?
The Mesilla Valley of New Mexico produces the BEST chile in the world. The flavor is richer and more intense due to the arid climate and the clay soil of that region.

Is Hatch chile mild?
Hatch chile comes in all different heats from mild to xxx-hot.

What is the difference between green chile and red chile?
The red chile is the same pepper as the green chile, it is simply picked later in the harvest season. It is a more mature pepper.  All Hatch green chile turns red eventually.

Are the red peppers hotter than the green peppers?  
No, they are the same heat as the varietal they began as. They just have a slightly different flavor.    

May I purchase directly from you in Albuquerque?  
No, we only take orders online.

Where does Chile Monster ship to?
We ship Nationwide, including Alaska & Hawaii

Does Chile Monster use dry ice to ship?  
No, we use ThermaFreeze, double foil insulation & foam to keep perishables cold.

Does Chile Monster ship just during the harvest season or year round?  
We bring New Mexican goodness to you year round.

What days of the week do you ship?  
We ship Mondays, Tuesdays & sometimes Wednesdays & Thursdays during the busy season. Upon special request we may be able to accommodate your schedule if this schedule doesn’t work for you by emailing us at info@ChileMonster.com.

Why do you only guarantee 2 day transit on perishables?  
Perishables are just that, perishable.  To receive them in good condition, the fastest possible shipping time is imperative.

Does Chile Monster cater events such as reunions, weddings and other parties?
Yes!  We can accommodate any party size with catered goods from the restaurants we work with.  For more information, please email us at info@ChileMonster.com

Can you create custom corporate gift boxes for our company to ship?
Yes, definitely!  Email us at info@ChileMonster.com with your needs.

Does Chile Monster wholesale chile in bulk to restaurants & food manufacturers?
ABSOLUTELY!  We have full resources to ship thousands of pounds weekly if needed, or just a few hundred pounds. For a custom quote, email us with your needs at wholesale@ChileMonster.com

Will you carry my product on your website?
We are happy to taste test any product from New Mexico and consider it for our website. Your product must be made in a corporate kitchen, and we only carry products from New Mexico, USA!

Does Chile Monster ever offer discounts?  
Yes, we often send out discounts and deals to our EMAIL LIST!  Make sure you sign up for it here on our website, or use this link: http://eepurl.com/JSWaL